Right now, as I sit here typing, I am on the phone, with "customer service" for Microsoft. I just don't understand why we have to go automated? I am sure that the agents don't understand why, when they talk to customers they are so angry. I can tell you exactly, because when I have a problem I just want to talk to someone!! I get it, you need to figure out what I need the help with, so you put me through a rolladex of different options so you can better get me through the process and to the person who can help me, but when I have to go through eight different menus pressing buttons or talking to a machine, it gets old really fast.
It doesn't help that while trying to talk to the automated male, or typically female voice that can't understand me I end up getting hung up on. I don't want to talk to the machine and yell, with exacting clarity what I want to talk to them about. I want a human, even if I am transferred 15 times wrong, I would rather speak to a human being, and preferrably one who's native language is mine or that doesn't mumble into the phone. I just need to understand the person and have confidence that they understand me. The worst is trying to call a government agency. You might as well fall down an abyss. There is more chance of you actually hitting the bottom then getting to an actual human being, who not only will help you, but has a positive attitude while doing so.
I know that this rant is nothing new, but honestly, with a recession, let's get over ourselves and hire some of these unemployed to answer phones and help direct call traffic. I get that this is totally simplifying things and very unfeasible, but while I finish this, I have been hung up on by the computer for the fourth time, so hey, a girl can dream can't she?
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